AI for Social Good: Empowering Key Workers Across Sectors
In today’s rapidly evolving digital landscape, AI for Social Good is no longer a futuristic concept—it’s a reality transforming the way key professionals work across sectors like law, education, social work, and public service. By enhancing productivity and enabling the delivery of more personalized, efficient services, AI tools are becoming powerful allies for those serving the public interest.
Boosting Productivity with AI Tools for Professionals
Professionals such as lawyers, social workers, teachers, and civil servants are already experiencing the benefits of AI in their daily workflows. Legal professionals, for example, are using AI tools like Harvey.AI and Legalfly to draft contracts, assess risks, and ensure regulatory compliance. Platforms like Casetext go further by analyzing legal documents to identify relevant case law, streamlining research and saving valuable time.
In the tech sector, developers are leveraging GitHub Copilot to write code faster and more accurately, accelerating innovation and reducing bottlenecks in software development. In human resources, AI-powered platforms like Skillate enhance the recruitment process through intelligent automation, improving candidate experience and delivering better hiring outcomes through data-driven people analytics.
Personalized Education with AI: Reaching the Underserved
One of the most profound uses of AI tools for professionals is seen in the education sector, where platforms like GenAIE are transforming how learning content is created and delivered. GenAIE allows educators to develop automated lesson plans, quizzes, and activities tailored to individual learning needs. Teachers can edit and customize AI-generated content to suit diverse student profiles, including those from marginalized or underserved communities.
The ability to generate personalized education with AI opens up possibilities for socially excluded groups, providing content that aligns with specific vocational skills, language preferences, and job aspirations. Multi-language support ensures inclusivity, while intelligent lesson planning helps teachers focus more on direct student engagement rather than administrative tasks.
AI also supports consistent assessment and monitoring of progress, enhancing educational outcomes through timely intervention and support. By training professionals on how to use AI tools effectively, platforms like GenAIE enable long-term knowledge transfer and sustainable content creation without ongoing reliance on developers or third-party consultants.
A Human-in-the-Loop Approach for Trust and Accuracy
While AI’s capabilities are vast, this article emphasizes a “human-in-the-loop” model, where professionals remain central to verifying, refining, and contextualizing AI outputs. This approach ensures the content is accurate, relevant, and sensitive to users’ needs. It also mitigates common AI pitfalls such as hallucinations or misinformation, maintaining the quality and reliability of services delivered through these tools.
A powerful example of AI’s positive social impact comes from the UK justice system, where GenAIE has been used to create educational materials for people on probation or in prison. By offering tailored vocational content, the platform has improved learning outcomes, employability, and reduced recidivism rates—demonstrating how AI can address systemic social challenges when integrated thoughtfully.
As AI continues to evolve, its role in enabling professionals to work more efficiently, inclusively, and empathetically becomes increasingly clear. Whether it’s through smarter legal research, better essential human services, or personalized learning pathways, AI for social good stands at the intersection of technology and humanity—offering solutions that empower, uplift, and transform lives.
Source: AI for Social Good; by Vishnu Kumawat, Department of Artificial Intelligence & Data Science, Arya College of Engineering. May 09, 2025.
